Enhancing the MyVisit Service for LifeLabs
LifeLabs - Canada's largest medical laboratory.
![Enhancing the My Visit Service for Life Labs](/images/Enhancing-the-MyVisit-Service-for-LifeLabs.png)
Objective
Transform and integrate the MyVisit webpage from an external portal to the LifeLabs website, improving the user experience for booking in-home appointments like bloodwork.
The Challenge
LifeLabs required a significantly more intuitive and integrated approach for their MyVisit service. Previously, users were redirected to an external portal, leading to a disjointed experience. To address that, the following project objectives were set:
- Seamless Integration: Merging the MyVisit service with the main LifeLabs website without compromising user experience.
- User-Centric Design: Enhancing the page for easy navigation, especially for mobile users.
- Postal Code Functionality: Implementing a postal code finder to streamline the appointment booking process.
- Content Clarity: Ensuring that the information provided was both informative and easy to understand for all users.
![The Challenge](/images/The-Challenge_2024-01-26-171231_zbxs.png)
Our Solution
We took a comprehensive approach to revamping the MyVisit page:
- Migrating to LifeLabs Website: We relocated MyVisit, integrating it seamlessly into LifeLabs’ main website.
- Redesign and Logic Overhaul: We redesigned various components for a more logical flow, particularly for the postal code finder, ensuring users could easily check service availability.
- Streamlined Navigation: We smoothly transitioned to the MyCareCompass portal for appointment bookings.
- Content Revision: Our team re-wrote and restructured the content, adding a 'How it Works' section for clear guidance on what patients can expect.
The Impact
The re-designed MyVisit page now offers:
- Enhanced User Experience: A smoother, more intuitive journey for booking home visits.
- Improved Accessibility: Optimized for mobile devices, ensuring the service is accessible to all users.
- Efficient Appointment Booking: With the postal code functionality, users can quickly find available services in their area.
![The impact](/images/the-impact.png)
Client's Gains
LifeLabs now benefits from the following:
- Increased Customer Satisfaction: Thanks to an easier, more integrated booking experience.
- Streamlined Service Access: Reduced complexity and confusion for website users.
- Future-Ready Design: A robust web platform that can evolve with the company's needs.
![Clients gain](/images/Clients-gain.png)
Reflecting on the Journey
This project exemplifies our expertise in handling complex web design and development in the healthcare sector. We navigated the challenges, focusing on what users needed – simplicity, clarity, and efficiency.
![Looking Forward](/images/Looking-Forward.png)