Managed Infrastructure: We Run What's on Your Cloud Account
For organizations that want professional server and cloud management on their own DigitalOcean, Microsoft Azure, AWS or GCP account. We run the servers, security, patching, backups, monitoring and architecture as part of your engineering operation, at a flat per-server fee. Three tiers match the complexity of the environment.
You own the cloud account. We run what is on it.
Some organizations want their infrastructure on their own cloud account. Procurement is already set up there, the rest of the company's IT runs on it, compliance is mapped to it, or keeping the cloud relationship in-house is simply a deliberate strategic choice.
Managed Infrastructure exists for those organizations. The cloud account stays in your name, billed by your provider, with you holding the keys. We manage everything that runs on top: server configuration, security hardening, patching, backups, monitoring, capacity planning and architecture work. You get professional infrastructure operations without taking on the staffing it would require to do it yourself.
- You already have a cloud account you want to keep
- The cloud bill needs to land on your books
- Other workloads share that account's resources or networking
- You want full audit and access control at the infrastructure layer
- Your finance team prefers the cloud-vendor-direct relationship
What you are actually buying
- Professional server and cloud operations on your own account
- A predictable flat per-server fee, not consumption-based billing
- An onboarding audit of whatever we are inheriting, with risks and gaps documented
- Infrastructure ownership without infrastructure staffing
- Coverage across Microsoft Azure, AWS, DigitalOcean and Google Cloud Platform
- A documented scope boundary when working alongside an internal DevOps team
- A long-term operating relationship rather than a one-time DevOps project
- Cloud account procurement or billing management — you own the cloud relationship
- Application development or feature work
- Break-fix engagement called only when something is already broken
- Management of random one-off servers with no engagement scope
Sized by environment complexity, not by client logo
Pricing is per-server within each tier, transparent and consistent across clients. We do not gate higher tiers behind an enterprise sales motion — if your architecture warrants the tier, that is the tier.
Standard
Single server, single-tier architecture
Single Linux web server, single-tier architecture, low-to-moderate complexity. The right tier for a straightforward web application on a single instance, where the management work is consistent and predictable.
Professional
Multi-tier, separated concerns
Multi-tier architectures (web plus database, or web plus application server plus database) and moderate-complexity environments with several services needing coordinated management. The right tier for most active business platforms.
Enterprise
HA, clustered, multi-region, compliance
High-availability setups, clustered databases, load-balanced web tiers, multi-region deployments, and environments whose compliance requirements drive additional operational rigour. The right tier where downtime, data loss or audit failure each carry real cost.
Seven areas, run as routine work
Server configuration and tuning
Linux server provisioning, web server (NGINX or Apache) configuration, PHP and database tuning, and application stack alignment to the workload that runs on it.
Security hardening
Firewall configuration, SSH and access policies, fail2ban or equivalent, OS-level hardening, and CIS benchmark alignment where relevant.
Patching and updates
OS patching on a scheduled cadence with critical security patches applied promptly. Application-stack updates managed under change control rather than ad hoc.
Backups and disaster recovery
A backup strategy designed around the platform's RPO and RTO needs, with restore drills that confirm the strategy works in practice.
Monitoring and alerting
Infrastructure monitoring with alerts routed to the right people, coordinated with Application Performance Monitoring where that is engaged.
Architecture review and capacity planning
Annual architecture reviews to identify drift, risk and growth-driven changes before they turn into incidents.
Incident response
When something needs attention, the engineering team responds within the window defined for your engagement.
Managed Infrastructure, and where it draws its lines
Your account, your keys
The cloud account stays in your name and is billed by your provider. We work inside an agreed access scope, which is what makes the audit and compliance story yours to control.
Same quality either way
Managed Hosting and Managed Infrastructure deliver the same operational standard. The only difference is who holds the cloud account, and that should be decided on procurement and compliance grounds, not on quality.
Scheduled, not reactive
Patching runs on a cadence and updates go through change control. A service that only moves when you file a ticket is a different, cheaper thing than this.
Hybrid where it fits
Production on your account and staging on ours is a normal arrangement, with shared deployment tooling between them. We will recommend what actually fits.
Frequently asked questions
Managed infrastructure is the service of running and maintaining servers and cloud infrastructure on behalf of a client who owns the cloud account. It covers configuration, security, patching, backups, monitoring, and architecture work. The client owns the cloud relationship; the provider owns the operations.
With Managed Hosting, Convergine owns the cloud account, provisions the infrastructure, and bills you a single monthly fee. With Managed Infrastructure, you own the cloud account directly with the provider and pay Convergine a per-server management fee to run what is on it. Both deliver the same operational quality; the difference is who holds the cloud account.
Microsoft Azure, AWS, DigitalOcean, and Google Cloud Platform.
Yes. We onboard externally built infrastructure regularly. Onboarding starts with an audit so we understand what we are inheriting, identify risks and configuration gaps, and document anything that needs addressing before we take over ongoing management. The audit is part of the setup fee.
Coverage depends on the tier and the engagement. The Enterprise tier includes after-hours response by default; Standard and Professional include after-hours response as a documented add-on. We recommend the coverage based on what your platform actually requires.
Yes. Co-managed engagements are common. We define the boundary between our scope and the internal team's scope at engagement start and document it so nothing falls between us. Most co-managed arrangements split by environment, by service layer, or by hours of coverage.
Let us run the infrastructure
Your team should be working on your business rather than managing servers. Managed Infrastructure covers the server layer on your own cloud account; Platform Care covers everything above the server line. Most clients engage both, because problems originate at either layer.