You own the cloud account. We run what is on it.
Some organizations want their infrastructure on their own cloud account. Procurement is already set up there, the rest of the company's IT runs on it, compliance is mapped to it, or simply because keeping the cloud relationship in-house is a deliberate strategic choice.
Managed Infrastructure exists for those organizations. The cloud account stays in your name, billed by your provider, with you holding the keys. Convergine manages everything that runs on top: server configuration, security hardening, patching, backups, monitoring, capacity planning, and architecture work. You get professional infrastructure operations without taking on the staffing it would require to do it yourself.
What we manage
Server configuration and tuning
Linux server provisioning, web server (NGINX or Apache) configuration, PHP and database tuning, application stack alignment to the workload that runs on it.
Security hardening
Firewall configuration, SSH and access policies, fail2ban or equivalent, OS-level hardening, and CIS benchmark alignment where relevant.
Patching and updates
OS-level patching on a scheduled cadence, with critical security patches applied promptly. Application-stack updates (PHP, MySQL, NGINX) managed under change-control rather than ad-hoc.
Backups and disaster recovery
Backup strategy designed for the platform's RPO/RTO needs, with restore drills that confirm the strategy works in practice.
Monitoring and alerting
Infrastructure monitoring with alerts routed to the right people. Coordinated with Application Performance Monitoring where engaged.
Architecture review and capacity planning
Annual architecture reviews to identify drift, risks, and growth-driven changes before they become incidents.
Incident response
When something needs attention, the engineering team responds within the engagement's defined window.
Three tiers
We size engagements by environment complexity, not by client logo.
Standard
Standard
Single Linux web server, single-tier architecture, low-to-moderate complexity. The right tier for organizations running a straightforward web application on a single instance, where the management work is consistent and predictable.
Professional
Professional
Multi-tier architectures (web plus database, web plus application server plus database) or moderate-complexity environments with multiple services that need coordinated management. The right tier for most active business platforms with separated concerns.
Enterprise
Enterprise
High-availability setups, clustered databases, load-balanced web tiers, multi-region deployments, and environments with compliance requirements that drive additional operational rigour. The right tier for platforms where downtime, data loss, or audit failure each carry real cost.
Pricing is per-server within each tier, transparent and consistent across clients. We do not gate higher tiers behind enterprise sales motions; if your architecture warrants the tier, that is the tier.
When Managed Infrastructure is the right answer (vs Managed Hosting)
Managed Hosting is the right answer when you want one provider to handle both the cloud relationship and the engineering work. Convergine owns the cloud account, provisions the environment, runs the servers, and bills you a single monthly fee. Cleanest for most clients.
Managed Infrastructure is the right answer when:
You already have a cloud account you want to keep
You need the cloud bill to land on your books (procurement, capital allocation, or compliance reasons)
You have other workloads on the same cloud account that share resources or networking
You want full audit and access control over the infrastructure layer
Your finance team prefers the cloud-vendor-direct relationship
We can also operate in hybrid arrangements: your production environment on your account, your staging or development environment on ours, with shared deployment tooling between them. We will recommend what fits.
What Managed Infrastructure is, and is not
01
Managed Infrastructure is:
- Professional server and cloud operations on your account
- A predictable flat per-server fee, not consumption-based
- Designed for organizations that want infrastructure ownership without infrastructure staffing
- A long-term relationship, not a one-time DevOps project
02
Managed Infrastructure is not:
- Cloud account procurement or billing management (you own the cloud relationship)
- Application development or feature work
- A break-fix engagement called only when something is broken
- Available without an engagement scope; we do not manage random one-off servers
Frequently Asked Questions
Managed infrastructure is the service of running and maintaining servers and cloud infrastructure on behalf of a client who owns the cloud account. It covers configuration, security, patching, backups, monitoring, and architecture work. The client owns the cloud relationship; the provider owns the operations.
With Managed Hosting, Convergine owns the cloud account, provisions the infrastructure, and bills you a single monthly fee. With Managed Infrastructure, you own the cloud account directly with the provider and pay Convergine a per-server management fee to run what is on it. Both deliver the same operational quality; the difference is who holds the cloud account.
Microsoft Azure, AWS, DigitalOcean, and Google Cloud Platform.
Yes. We onboard externally built infrastructure regularly. The onboarding starts with an audit so we understand what we are inheriting, identify risks and configuration gaps, and document anything that needs to be addressed before we take over ongoing management. The audit is part of the setup fee.
Coverage depends on the tier and the engagement. The Enterprise tier includes after-hours response by default; Standard and Professional include after-hours response as a documented add-on. We will recommend the right coverage based on what your platform actually requires.
Yes. Co-managed engagements are common. We define the boundary between our scope and the internal team's scope at engagement start and document it so nothing falls between us. Most co-managed arrangements split by environment, by service layer, or by hours-of-coverage.