Managed Services
Take the most from your Microsoft 365 subscription
We understand that Microsoft 365 is essential
for businesses to operate at their best.
We offer comprehensive support and maintenance services for your Microsoft 365 environment and tools, including Teams, SharePoint, corporate email, Power Apps, and more. With our expertise and support, you can be confident that your Microsoft 365 environment is properly configured and customized, running smoothly and efficiently, and fully optimized to meet your unique business needs. We offer proactive maintenance, regular updates, expertise and technical support to ensure that you get the most out of your investment in Microsoft 365.
Issues we address
- Frequent downtimes and performance issues with Microsoft 365
- Low adoption rate of Microsoft 365 within the organization
- High maintenance costs of Microsoft 365 applications
- Security and compliance challenges with Microsoft 365
- High development risks associated with Microsoft 365 solutions
- Overburdened in-house IT teams struggling to manage Microsoft 365 efficiently
- Lack of relevant competencies leading to low-quality Microsoft 365 support
- Slow response times to user requests related to Microsoft 365
User support
Maintenance and optimization
Development and evolution
Keep your team focused on business and operations with our
Microsoft 365 managed services seamlessly removing all distractions.
- Streamlined email, calendar, and user account data migration and management.
- Seamless Microsoft 365 updates and maintenance for uninterrupted productivity.
- Enhanced security with multi-factor authentication (MFA), encryption, and mobile device protection.
- Simplified company acquisitions with Microsoft 365 account and tenant merging assistance.
- Robust data protection with managed firewall, anti-virus, and anti-spam protection.
- Efficient data recovery to minimize employee downtime.
- Enable continued sharing with automatic file and edit syncing.
- Hassle-free migration to Microsoft 365 with our proven technology and expertise.
Stay Connected and Collaborate Anywhere with Microsoft 365
Empowering your business with communication and collaboration tools
- Connect and collaborate with your coworkers and customers on-the-go using email, phone, online meetings, and instant messaging.
- Get professional-looking email powered by Microsoft Exchange Online for seamless communication with 24/7 access.
- Add audio and video conferencing to new or existing meetings with Microsoft Teams.
Unleash Teamwork with Microsoft 365
Boost productivity through collaboration and creative work with Microsoft 365
- Use Outlook Groups and Microsoft Teams to collaborate and communicate with your team in real-time from anywhere.
- Co-author and share Word documents, Excel spreadsheets, and PowerPoint presentations with colleagues, no matter where they are
- Access the latest version of your files on any device, anywhere you have an internet connection.
- Keep all of your files in sync with OneDrive for Business, allowing for online and offline access
- Use SharePoint Online's drag-and-drop intranet to easily manage and share documents and files within your organization.
Seamless Microsoft 365 Migration and Management Services
Convergine's Managed Microsoft 365 Services help businesses migrate, merge, and manage their Microsoft 365 environments effortlessly. With our comprehensive services, you can:
- Seamlessly migrate your Exchange, SharePoint, and OneDrive data to Microsoft 365.
- Integrate your Azure cloud services or Azure AD with your Microsoft 365 environment.
- Quickly and easily migrate email, calendar permissions and data, email rules and settings, signature blocks, and contacts.
- Procure Microsoft 365 licenses and configure permissions and user accessibility.
- Simplify company acquisitions and operations with our help by merging Microsoft 365 accounts and tenants.
- Stay up-to-date with new features and security enhancements managed and implemented by our team.
- Ensure compliance with short and long-term data retention and other compliance requirements.
Secure Your Data and Ensure Business Continuity with Microsoft 365 Cloud Backup
Our Microsoft 365 Cloud Backup and Data Recovery service provides businesses with a comprehensive and secure solution to protect against data loss and ensure business continuity. With our managed service, you can know that your data is always safe and available.
Losing critical business data can be catastrophic for any organization. Our Microsoft 365 Cloud Backup and Data Recovery service is designed to protect against data loss caused by accidental deletion, malware, or other unexpected events. Our experienced team will work with you to customize a backup and recovery solution that meets your specific needs, ensuring your data is always safe and available when needed. With our managed service, you can focus on running your business with the confidence that your data is protected and recoverable in the event of an unexpected data loss.
Mobile Device Security Made Easy
With the growing trend towards remote work and the widespread use of mobile devices, it's more important than ever to ensure the security of your data and devices while on the go. Our managed service protects against malware, malicious attacks, and data loss or theft. We utilize BitLocker encryption to ensure all data is only accessible to authorized users and Multi-factor Authentication (MFA) to strengthen user credentials. Additionally, we make it easy to wipe company data from lost or stolen devices, ensuring that sensitive information remains protected. With such coverage on mobile security, you can have peace of mind knowing your data and devices are safe, no matter where your business takes you.
Proactive Protection
We believe in providing proactive protection and support for all of our clients. We don't wait for something to go wrong before we take action. Instead, we work to prevent problems from happening in the first place. Our team regularly monitors your Microsoft 365 suite to identify potential issues and take preventative measures to keep them at bay. We provide ongoing maintenance and support to ensure that apps are running smoothly and efficiently at all times. We aim to give you peace of mind knowing that your technology is in good hands.
Reactive Partner
As your IT partner, we understand that things can sometimes go wrong, even with the best proactive measures in place. That's why we take a reactive approach to our Microsoft 365 managed services beyond monitoring and maintenance. With our iron-clad SLA, you can rest assured that you will get the support you need when you need it, ensuring that your apps stay up and running smoothly.
FAQs
Can you assist with the migration process from our existing Microsoft 365 setup?
Yes, we’ll be happy to discuss and prepare a plan for a smooth office transition to the Microsoft platform, followed by precise execution and support.
Can you provide advice on licensing optimization to increase effectiveness?
Yes, we can help you switch from your present Office 365 subscriptions to Convergine's Managed Microsoft 365 service. We aim to simplify your accounting procedures by streamlining your spending and unifying your invoices. Our team will carefully construct a deployment strategy to use best your licences across servers, devices, desktops, and the cloud.
Are you able to provide assistance with end-user support?
Convergine provides Microsoft 365 users with excellent technical support. Your users can get help at any moment from our team. We can assist with any Convergine services you have purchased, including Microsoft 365. Convergine is prepared to handle your technical support needs in every situation, whether you require year-round help desk support or seasonal after-hours coverage.
Does Convergine provide guidance or advice on the New Commerce Experience (NCE)?
The licence seat model alternatives can assist lower licencing complexity and costs, and the specialists at Convergine are available to discuss them. Our team is prepared to help you find the best solution to fit your objectives since we recognize the value of flexibility in supporting varied client purchase circumstances.
What are Convergine’s Microsoft 365 managed services?
Microsoft 365 managed services are comprehensive solutions provided by Convergine to support, optimize, and secure Microsoft 365 environments for businesses. We encompass various aspects, such as administration, maintenance, monitoring, security, and user support.
Why should I consider Microsoft 365 managed services?
Microsoft 365 managed services we offer several benefits, including expert guidance and support, proactive monitoring, enhanced security, optimized performance, regular updates and patching, reduced IT burden, and scalability.
What services are typically included in managed services?
The specific services provided may vary among providers, but common offerings include user provisioning and management, email and application migration, security and compliance management, backup and disaster recovery, 24/7 monitoring and support, performance optimization, and training.
How do Convergine’s managed services improve security?
Managed service providers implement security measures such as multi-factor authentication, data encryption, access controls, threat detection, and incident response. They also ensure compliance with industry regulations and provide security awareness training to employees.
Can I customize Microsoft 365 managed services based on my business needs?
Yes, Microsoft 365 managed services can be tailored to meet your specific requirements. Convergine works closely with you to understand your needs and design a solution that aligns with your business goals, whether it's scaling the services, integrating third-party tools, or accommodating industry-specific compliance.
Will I still have administrative control over my Microsoft 365 environment?
Yes, as the client, you retain administrative control over your Microsoft 365 environment. However, the managed service provider will have delegated access to perform management tasks and provide support, ensuring a collaborative approach.
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